Education
PGD in International Trade, Bhartiya Vidya Bhavan, www.bvbdelhi.org/. ( 1st Div)
MMM, Pondicherry University, www.pondiuni.org/ (1st Div).
Post Graduate Diploma in HRM from NMIMS, www.nmims.edu/(1st Div).
Post Graduate Diploma in Operations and Strategy Management,- www.welingkar.org
Project Management Professional-IIT, Delhi - www.iitd.ernet.in/ (1st Div).
Certified in Six Sigma,www.benchmarksixsigma.com/ , www.wipro.com/(6 QC projects manned)
World Class Customer Services’ by Dale Carnegie, 2005 - www.dalecarnegieindia.com(100 hours of individual training experience)

Teaching Journey till date:
15 reputed B-schools ( International & Domestic) , University of Mumbai , IGNOU , Autonomous ……..All are my students !

Lecture subjects
MANAGEMENT AND BUSINESS CONCEPTS AND THEORY,RETAIL MANAGEMENT AND ENTREPRENEURSHIP,BANKING AND INSURANCE RETAIL,MANAGERIAL ECONOMICS AND CONCEPTS,MARKETING MANAGEMENT(Qualitative & Quantative),HUMAN RESOURCE MANAGEMENT ,OPERATIONS AND PRODUCTION MANAGEMENT, INTERNATIONAL BUSINESS,PROJECT MANAGEMENT, QUALITY MANAGEMENT

Training sessions while I worked and till date…SESSIONS/TRAININGS TOPICS CONDUCTED through ‘Open Window Pvt.Ltd’:
Ø Fish philosophy
Ø Management of change (MoC)
Ø World Class Customer Service to customers
Ø Key Account Management Methodology
Ø Supervisory Training
Ø Leadership Styles
Ø Modern Marketing in a Consumer-Lead Environment
Ø Training Needs Analysis: Determining Training Needs
Ø Team building to create SYNERGY
Ø Effective Coaching and Mentoring

Work Experience and expertise
HP (Global Services) Invent -India, China, Europe Head WW- ADM & Scope Consultant for TSG Wipro BPO Services Ltd. –Mumbai, Sr. Manager–Operations
Netwisers Inc.- Manila, India ,Head – Operations & Delivery
Koshika Telecom Ltd.(Group Usha) Noida ,AGM-CSO & Marketing Operations
United Colors of Benetton, India-Manager (South Delhi) –Customer Service & Retail Sales
(Work experience in detail can be furnished upon request)

Participation in Conferences/Workshops/Symposiums
· Customer Care – Interpersonal Skills” by DOORS in September 1997.
· World class ‘Retailing Operations services’ by DOORS in October, 1997.
· Customer Care – Support Program” by Kirloskar Institute of Management, 1997.
· Customer Care–Relationship Marketing” by Corporate Trainer, in August, 1999
· CRM- Power Knowledge Series” by AVAYA-TATA TELECOM, 2002.
· “Fish philosophy” by Kari Kussy, HRD (AT&T), 2003.
· ‘World Class Customer Services’ by Dale Carnegie Training, 2005.
· ‘Organizational Development ‘ for Management by ‘ROOTS’-2006
· Black Belt Mentor workshop, corporate forum, QAI, 2007.

Awards & Honors
· ‘HP Operational Excellence Team’, 2006
· ‘Delivery Manager, 2004-2005’, 2005, Wipro Services Ltd.
· Best Sales Manager, Netwisers Inc.,2004
· Outstanding ‘People Manager Skills’ SMI, Netwisers Inc.,2004
· Customer service Excellence Award ,Group Usha, 2000
· ‘Retailer Salesman of the Year’ UCB, 1996