Thursday, March 27, 2008
Education
PGD in International Trade, Bhartiya Vidya Bhavan, www.bvbdelhi.org/. ( 1st Div)
MMM, Pondicherry University, www.pondiuni.org/ (1st Div).
Post Graduate Diploma in HRM from NMIMS, www.nmims.edu/(1st Div).
Post Graduate Diploma in Operations and Strategy Management,- www.welingkar.org
Project Management Professional-IIT, Delhi - www.iitd.ernet.in/ (1st Div).
Certified in Six Sigma,www.benchmarksixsigma.com/ , www.wipro.com/(6 QC projects manned)
World Class Customer Services’ by Dale Carnegie, 2005 - www.dalecarnegieindia.com(100 hours of individual training experience)
Teaching Journey till date:
15 reputed B-schools ( International & Domestic) , University of Mumbai , IGNOU , Autonomous ……..All are my students !
Lecture subjects
MANAGEMENT AND BUSINESS CONCEPTS AND THEORY,RETAIL MANAGEMENT AND ENTREPRENEURSHIP,BANKING AND INSURANCE RETAIL,MANAGERIAL ECONOMICS AND CONCEPTS,MARKETING MANAGEMENT(Qualitative & Quantative),HUMAN RESOURCE MANAGEMENT ,OPERATIONS AND PRODUCTION MANAGEMENT, INTERNATIONAL BUSINESS,PROJECT MANAGEMENT, QUALITY MANAGEMENT
Training sessions while I worked and till date…SESSIONS/TRAININGS TOPICS CONDUCTED through ‘Open Window Pvt.Ltd’:
Ø Fish philosophy
Ø Management of change (MoC)
Ø World Class Customer Service to customers
Ø Key Account Management Methodology
Ø Supervisory Training
Ø Leadership Styles
Ø Modern Marketing in a Consumer-Lead Environment
Ø Training Needs Analysis: Determining Training Needs
Ø Team building to create SYNERGY
Ø Effective Coaching and Mentoring
Work Experience and expertise
HP (Global Services) Invent -India, China, Europe Head WW- ADM & Scope Consultant for TSG Wipro BPO Services Ltd. –Mumbai, Sr. Manager–Operations
Netwisers Inc.- Manila, India ,Head – Operations & Delivery
Koshika Telecom Ltd.(Group Usha) Noida ,AGM-CSO & Marketing Operations
United Colors of Benetton, India-Manager (South Delhi) –Customer Service & Retail Sales
(Work experience in detail can be furnished upon request)
Participation in Conferences/Workshops/Symposiums
· Customer Care – Interpersonal Skills” by DOORS in September 1997.
· World class ‘Retailing Operations services’ by DOORS in October, 1997.
· Customer Care – Support Program” by Kirloskar Institute of Management, 1997.
· Customer Care–Relationship Marketing” by Corporate Trainer, in August, 1999
· CRM- Power Knowledge Series” by AVAYA-TATA TELECOM, 2002.
· “Fish philosophy” by Kari Kussy, HRD (AT&T), 2003.
· ‘World Class Customer Services’ by Dale Carnegie Training, 2005.
· ‘Organizational Development ‘ for Management by ‘ROOTS’-2006
· Black Belt Mentor workshop, corporate forum, QAI, 2007.
Awards & Honors
· ‘HP Operational Excellence Team’, 2006
· ‘Delivery Manager, 2004-2005’, 2005, Wipro Services Ltd.
· Best Sales Manager, Netwisers Inc.,2004
· Outstanding ‘People Manager Skills’ SMI, Netwisers Inc.,2004
· Customer service Excellence Award ,Group Usha, 2000
· ‘Retailer Salesman of the Year’ UCB, 1996
PGD in International Trade, Bhartiya Vidya Bhavan, www.bvbdelhi.org/. ( 1st Div)
MMM, Pondicherry University, www.pondiuni.org/ (1st Div).
Post Graduate Diploma in HRM from NMIMS, www.nmims.edu/(1st Div).
Post Graduate Diploma in Operations and Strategy Management,- www.welingkar.org
Project Management Professional-IIT, Delhi - www.iitd.ernet.in/ (1st Div).
Certified in Six Sigma,www.benchmarksixsigma.com/ , www.wipro.com/(6 QC projects manned)
World Class Customer Services’ by Dale Carnegie, 2005 - www.dalecarnegieindia.com(100 hours of individual training experience)
Teaching Journey till date:
15 reputed B-schools ( International & Domestic) , University of Mumbai , IGNOU , Autonomous ……..All are my students !
Lecture subjects
MANAGEMENT AND BUSINESS CONCEPTS AND THEORY,RETAIL MANAGEMENT AND ENTREPRENEURSHIP,BANKING AND INSURANCE RETAIL,MANAGERIAL ECONOMICS AND CONCEPTS,MARKETING MANAGEMENT(Qualitative & Quantative),HUMAN RESOURCE MANAGEMENT ,OPERATIONS AND PRODUCTION MANAGEMENT, INTERNATIONAL BUSINESS,PROJECT MANAGEMENT, QUALITY MANAGEMENT
Training sessions while I worked and till date…SESSIONS/TRAININGS TOPICS CONDUCTED through ‘Open Window Pvt.Ltd’:
Ø Fish philosophy
Ø Management of change (MoC)
Ø World Class Customer Service to customers
Ø Key Account Management Methodology
Ø Supervisory Training
Ø Leadership Styles
Ø Modern Marketing in a Consumer-Lead Environment
Ø Training Needs Analysis: Determining Training Needs
Ø Team building to create SYNERGY
Ø Effective Coaching and Mentoring
Work Experience and expertise
HP (Global Services) Invent -India, China, Europe Head WW- ADM & Scope Consultant for TSG Wipro BPO Services Ltd. –Mumbai, Sr. Manager–Operations
Netwisers Inc.- Manila, India ,Head – Operations & Delivery
Koshika Telecom Ltd.(Group Usha) Noida ,AGM-CSO & Marketing Operations
United Colors of Benetton, India-Manager (South Delhi) –Customer Service & Retail Sales
(Work experience in detail can be furnished upon request)
Participation in Conferences/Workshops/Symposiums
· Customer Care – Interpersonal Skills” by DOORS in September 1997.
· World class ‘Retailing Operations services’ by DOORS in October, 1997.
· Customer Care – Support Program” by Kirloskar Institute of Management, 1997.
· Customer Care–Relationship Marketing” by Corporate Trainer, in August, 1999
· CRM- Power Knowledge Series” by AVAYA-TATA TELECOM, 2002.
· “Fish philosophy” by Kari Kussy, HRD (AT&T), 2003.
· ‘World Class Customer Services’ by Dale Carnegie Training, 2005.
· ‘Organizational Development ‘ for Management by ‘ROOTS’-2006
· Black Belt Mentor workshop, corporate forum, QAI, 2007.
Awards & Honors
· ‘HP Operational Excellence Team’, 2006
· ‘Delivery Manager, 2004-2005’, 2005, Wipro Services Ltd.
· Best Sales Manager, Netwisers Inc.,2004
· Outstanding ‘People Manager Skills’ SMI, Netwisers Inc.,2004
· Customer service Excellence Award ,Group Usha, 2000
· ‘Retailer Salesman of the Year’ UCB, 1996
GURUs OF ENLIGHTENMENT !
SWAMI VIVEKANADA -GURU OF KNOWLEDGE & EDUCATION
RISHI AUROBINDO -GURU OF ENLIGHTENMENT
RABINDRANATH TAGORE - GURU OF LITERATURE
ViSiOn..
'Help Others To Help Yourself'. Excellence is the lead word and contribution is the core of my values . My quest to improve, initiate and invent has bettered my approach by leaps and bounds in the enhancement of knowledge, skill-sets, learnings and ABOUT WINNING. I took my turns to learn and now I would like others to learn...
Tom Peters believes that the term "excellence" requires wholesale redefinition, if the word is to be applicable to businesses in the future. "Perhaps, excellent firms don't believe in excellence—only in constant improvement and constant change," says Tom. "That is, excellent firms of tomorrow will cherish impermanence—and thrive on chaos." This is a long way from the "7S" model set out in Tom's seminal book, In Search of Excellence.To my mind, the words excellence and quality have always had similar connotations. So, one might reasonably assume that what's true for future excellence might also be true for future quality, and vice versa? Apparently not, it would seem! I have been working recently with one of the UK's most prestigious authorities on Quality. I suspect their "body of knowledge" on the subject of quality would rival that of most similar bodies around the world. However, when you get past all the contemporary language, their principal focus is still the application of retrospective static models of quality, which are supervised and certified by third-party process-conformance checking. It seems that a quality company can still market concrete life jackets providing they are all made the same way, all carry a stern danger-to-health warning, and the company has a clear complaints procedure!
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